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"The stimulation of working in the mountains and at a ski resort helps you stay healthy, well, strong, and internally young." (Photo: Erin Wilson)

How Connie Marshall Became the Queen of Alta Ski Area

She started working at Alta when tickets cost $6.50 a pop. Now, as she prepares to retire, she leaves behind a legacy that spans four decades.

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(Photo: Erin Wilson)

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Name: Connie Marshall
Job: Director of Marketing and Public Relations at
Home Base: Sandy, Utah
Age: 65
Education: Sociology degree and history minor from Alma College, in Michigan

Connie Marshall was a recent college graduate when she received a rejection letter from the Peace Corps. A few months later, the 21-year-old packed up her suitcase, pulled on a nylon dress and hosiery, and moved from her hometown of Newark, Ohio, to Crested Butte, Colorado. Her cousin, a Utah native, was working at Crested Butte Mountain Resort and offered up her sofa. 鈥淓veryone was hardcore, in tune with this high-altitude life, and going to the bars every night. I was a fish out of water,鈥 says Marshall.

Couch surfing in C.B. didn鈥檛 last long. Two weeks later, Marshall鈥檚 aunt听insisted that Marshall, still jobless, move to Alta, where she could apply for an open position at the ski area鈥檚 ticket office. Marshall got the gig and was promoted to director of ticket salesa few seasons later, in 1977鈥攂efore snowmaking existed. She had dabbled in skiing for years before moving West, but after a winter at Alta, she was addicted.

鈥淚 was not being a master of my own fate. Time eluded me and slipped away鈥攖he years rolled听by, because I was having a blast,鈥 she says.听听

Few icons have had as significant an impact on Alta鈥檚 history as Marshall: the two evolved together. By 1993, Marshall听had co-developed the resort鈥檚听first-ever marketing and PR department; Alta had never even bought an advertisement in a ski magazine before then. The role was natural. Marshall epitomized the homey听vibe听that made Alta a favorite of so听many skiers.听Every lift operator and visitor recognized her monumental crown of hair, her pats on the back in the dining hall, and herwide听smile. We asked听Marshall about her four-decade听career at Alta, upcoming retirement, and mountain life in Little Cottonwood Canyon.

On How Alta Has Evolved: 鈥淚 used to wear bib overalls to work, and there weren鈥檛 name tags. There鈥檚 a dress code now, and you can鈥檛 have a pitcher of beer with [the ski patrollers] during the day. Alta has otherwise been timeless, a nod to how we鈥檝e never been acquired. Alta was founded as a place for local skiers, is owned by families, and we pay cash for everything.鈥

On Life in the : 鈥淚 fell in love with a group of spirited ladies: a minister in training, a Mormon, and one who was as wild as the day was long. We lived on nachos or spaghetti, walked in the moonlight, sipped whiskey, partied with the lift crew guys, and read together. I didn鈥檛 own a car for three years. We鈥檇 cross-country ski, break into old cabins, stay for the night. The majesty of the mountains entered my life.鈥

On Her Secret Stash: 鈥淪ince the 鈥80s, when the Supreme lift went in, I have spent 50 percent of my ski life in the upper reaches of the ski area boundaries in Albion Basin. Catherine鈥檚 Area is beautiful and perfect for wide-open powder lines.鈥

On Falling in Love in a Mountain Town: 鈥淢y husband, George, was hired onto the lift crew by a buddy of his, in 鈥79. We met at an avalanche center fundraiser at Snowbird. It was a slow start, we dated, and got married in 鈥83. In the winter, we worked six days a week, and each Friday we鈥檇 freeski, go down valley to the Green Parrot, order margaritas, talk about solving global hunger and world peace. In the summer, we were involved in the early mountain running series. After work, we鈥檇 run up to Albion Basin and Secret Lake at 10,000听feet.鈥

On Becoming a Mom: 鈥淚 was living the dream. I wanted to wait to have kids. Our first daughter was born when I was 35, in 鈥88. We were on a road trip to visit family. I did a pregnancy test in a shabby motel in St. George. I bawled the whole drive home鈥擨 didn鈥檛 want to give up my carefree life. Then I had the most beautiful child. When I got pregnant the second time鈥攚ith twins鈥攊n 鈥91, life drastically changed. The pregnancy was risky. I had pulmonary embolism and flatlined. A nurse needed to drive up the canyon three days a week to check my oxygen count. We decided to move down valley. My position was replaced in the ticket office, which was the right thing to do, but broke my heart. When I returned, I helped with group sales on an at-need basis and started assisting with marketing and PR tasks, which led to the department鈥檚 development. Moving was the best for the kids. We shared the mountain with them, but raised them in a more traditional way in the valley community.鈥

On Her Biggest Career Milestone: 鈥淲omen were scarce in the ski industry, even in the 鈥90s. I was the only female director at Alta to have children. The life-balance was hard to find, and peers saw my flexible schedule as special benefits. But听I had to negotiate my hours, take a pay cut, and needed to leave by 5 p.m., or else I鈥檇 have daycare fees. And I was always the one waiting at the bottom of the canyon each morning for avalanche control. It helped to pioneer flex hours, which everyone now uses: parents and young, non-married staff.鈥

On Having a Resilient Community: 鈥淭he tragedies we faced always brought our community closer together. Fortunately, there have not been many avalanche-related incidents at Alta Ski Area鈥攐ne 12-year-old was killed by an avalanche. We faced hardships, like horrific injuries and suicide, as a close family. The toughest times for me were the mundane benchmarks like when I started commuting up canyon.鈥

On Passing the Torch: 鈥淚 can鈥檛 believe how close to tears I am all the time. I count my lucky stars for the journey. We hired Brandon Ott, former Ski Utah director of content, to take my role鈥攈e鈥檚 a part of the third generation: When I was an eager 30-something, Alta鈥檚 leaders were retiring. Now, five of our 12 department heads are leaving this spring.鈥

On What鈥檚 Next: 鈥淚鈥檒l sleep in past 5 a.m. and nordic ski at . I鈥檒l serve on several boards鈥攖he Alta Chamber and Visitors鈥 Bureau, Westminster College scholarship fund, and Alta Community Enrichment arts nonprofit鈥攁nd stay involved with the local chapter. I might apply for an administration position at the University of Utah鈥擨 still get nervous about spending.鈥

On the Importance of Staying Young: 鈥淭he stimulation of working in the mountains and at a ski resort helps you stay healthy, strong, and internally young. I feel 20 years younger than I am, physically and mentally.鈥

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